royalmanila Privacy Policy

When you register an account with royalmanila, we collect personal information such as your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information necessary to process deposits and withdrawals, including your preferred payment method details, which are handled through secure and encrypted channels at all times. As you use the platform, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve your overall experience. We may also collect information about your gaming activity, including bet history, game preferences, and session duration, which helps us personalise your experience and fulfil our responsible gaming obligations. All information collected is limited to what is strictly necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law. You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date at all times. If any of your details change, please update your account information promptly to avoid disruptions to your access or payment processing.

The personal information we collect is used primarily to create and manage your royalmanila account, verify your identity, process financial transactions, and deliver the gaming and betting services you have requested. We use your contact details to send you important account notifications, security alerts, and service updates that are necessary for the safe operation of your account. Your gaming activity data is used internally to monitor for responsible gaming concerns, detect unusual patterns that may indicate fraud or account compromise, and ensure compliance with our platform rules. We do not use your personal data to serve you third-party advertisements, and we do not sell or rent your information to external marketing companies under any circumstances. Aggregated and anonymised data may be used for internal analytics and platform improvement purposes, but this data cannot be used to identify you as an individual. Where required by Philippine law or regulatory authorities, we may be obligated to use or disclose your information to fulfil legal reporting requirements. Any use of your data beyond what is described in this Privacy Policy will only occur with your explicit prior consent.

royalmanila does not share your personal information with third parties except in the limited circumstances described in this section. We work with trusted payment processors and identity verification service providers who may receive certain data necessary to complete transactions or confirm your identity, and all such partners are contractually bound to handle your data securely and only for the specified purpose. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a legal obligation. In the event that royalmanila undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not disclose your data to other players, third-party advertisers, or any entity not directly involved in the operation of the platform. All third-party service providers we engage are carefully vetted and are required to maintain data security standards consistent with our own. If you have concerns about how a specific third party handles your data, please contact us through the support channels available after logging in to your account.

Your personal data is stored on secure servers that are protected by industry-standard encryption, firewalls, and access control measures designed to prevent unauthorised access, disclosure, or modification. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance obligations. Once your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our data retention schedule. While we implement robust technical and organisational security measures, no system can guarantee absolute protection against all possible threats, and you should take steps to protect your own account by using a strong, unique password and enabling any available security features. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect that your account has been accessed without your authorisation. We conduct regular security reviews and update our systems to address emerging threats and maintain the integrity of the platform. For additional guidance on keeping your account secure, please visit our FAQ page.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access the personal information we hold about you and to request a copy of that data in a commonly used electronic format. If any of the information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please log in to your royalmanila account and contact our support team, who will respond to your request within the timeframe required by applicable law. We are committed to honouring your data rights and will never penalise you for exercising them in good faith.

royalmanila uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide a seamless experience across sessions on your mobile or desktop browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We also use functional cookies to remember your language preferences, display settings, and other personalisation choices you have made within your account. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external marketing networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. Session data collected through cookies is handled with the same level of care and security as all other personal information described in this policy. For more information about how cookies work and how to manage them, most modern browsers include built-in help documentation that explains your options clearly.

royalmanila reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features, and we will make reasonable efforts to notify registered players of material changes through the platform or by email. The most current version of this policy will always be available on this page, and the date of the last update will be clearly indicated at the top of the document. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Continued use of the royalmanila platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any revised terms, you should stop using the platform and contact support to request account closure. Minor clarifications or corrections that do not materially affect your rights may be made without specific advance notice. For any questions about this Privacy Policy or your data rights, please visit our FAQ page or reach out through the support channels available in your account.